Legal
Silink Technology & Service Provider Notice
Original effective date: 12 October 2018
Last updated: 30 September 2026
This notice provides illustrative transparency regarding the categories and examples of technology, AI, cloud, and third-party service providers that Silink Pte. Ltd. (UEN 201833784D) may use in connection with its business operations, service delivery, internal workflows, and digital infrastructure.
Inclusion of a provider, category, model, or example in this notice does not mean that it is used in every workflow, used continuously, used for every user, or currently active in production for every relevant function at all times.
1. Nature and status of this notice
This notice is provided for transparency and does not form part of any binding contractual commitment, service-level guarantee, or enforceable undertaking regarding provider selection, continuity, configuration, or data-processing geography.
Silink may at any time and without prior notice:
- add, remove, substitute, upgrade, downgrade, or reconfigure any provider, model, version, hosting arrangement, or service tier listed or described in this notice
- use providers, models, tools, or infrastructure not listed in this notice
- route processing through different providers, regions, or intermediaries depending on availability, cost, performance, capacity, legal requirements, or operational considerations
- trial, pilot, evaluate, or benchmark providers without updating this notice
This notice supplements but does not expand or modify the rights, obligations, limitations, or risk allocation set out in the Silink Privacy Policy, the Silink Digital Platform Terms, or any other applicable Silink legal document. In particular, nothing in this notice creates any right to require Silink to use or continue using any specific provider, hosting geography, model version, retention configuration, or processing arrangement.
For clarity, the providers or categories mentioned in this notice may include current providers, backup providers, pilot providers, replacement candidates, intermediary routing services, support tools, or infrastructure layers that are used directly or indirectly in connection with Silink’s operations.
2. Categories of technology providers
The following categories illustrate the types of third-party technology and service providers that Silink may engage. The specific providers, models, versions, and configurations used may change over time as the technology landscape evolves.
Large language model (LLM) providers
Silink may use one or more LLM providers for chat assistance, message drafting, summarisation, classification, candidate matching support, search intent analysis, translation, and other AI-assisted workflows.
| Provider | Headquarters | Example use |
|---|---|---|
| DeepSeek | China | Primary LLM for drafting, summarising and candidate-matching workflows, including reading pictures and screenshots sent by customers |
| Google (Gemini) | United States | Reading candidate biodata PDFs; fallback LLM; picture-reading and voice-note transcription fallback |
| Moonshot AI (Kimi) | China | Fallback LLM, including pictures and biodata documents |
| MiniMax | China | Fallback LLM |
| OpenAI | United States | Alternative or fallback LLM; engineering support tools |
| Anthropic (Claude) | United States | Engineering and operations support for Silink’s team, for example analysing system records to maintain and improve the service |
| ByteDance (Trae) | China | AI-assisted development environment used by Silink’s team |
Some LLM providers may be accessed through intermediary routing services (such as OpenRouter, based in the United States) that aggregate access to multiple upstream model providers.
Speech-to-text and transcription providers
| Provider | Headquarters | Example use |
|---|---|---|
| Groq | United States | Primary transcription of voice notes (Whisper-based models) |
| Google (Gemini) | United States | Multimodal transcription fallback |
| OpenAI | United States | Alternative transcription (Whisper models) |
Embedding and semantic search providers
| Provider | Headquarters | Example use |
|---|---|---|
| Voyage AI (MongoDB) | United States | Text embeddings for candidate search, and for finding earlier conversations with similar questions to help staff draft replies |
| OpenAI | United States | Text embeddings for candidate search and semantic matching |
| Google (Gemini) | United States | Text embeddings for candidate search and semantic matching |
| Alibaba (Qwen models) | China | Text embeddings for candidate search and semantic matching (models served by third-party hosts) |
Embedding providers may be accessed through intermediary routing services (such as OpenRouter). An embedding provider receives the text to be indexed or searched, such as candidate biodata text and message text.
Cloud infrastructure, storage, and operational providers
| Provider | Headquarters | Example use |
|---|---|---|
| Oracle Cloud Infrastructure | United States (Silink’s servers are currently in the Singapore region) | Hosting of Silink’s servers and databases, including conversation records, AI working notes and technical traces |
| Cloudflare | United States | Network protection, DNS and the encrypted connection to Silink’s web services; storage of off-site backups |
| Google (Drive, Sheets) | United States | Storage of candidate biodata files; an internal log of interview schedules |
| Sentry | United States | Application error monitoring (technical error reports) |
Silink may also use other hosting, database, storage, analytics, messaging, payment, accounting and operational service providers located in various jurisdictions as part of its general business infrastructure; these are not individually listed in this notice.
Video, communications, and collaboration providers
Silink may use video-meeting, enterprise-messaging, workplace-collaboration, and customer-communication tools from providers located in various jurisdictions.
| Provider | Headquarters | Example use |
|---|---|---|
| Meta Platforms (WhatsApp Business Platform) | United States | Delivery of WhatsApp messages between customers and the Silink 思家 business account, including message templates |
| Chatwoot (self-hosted by Silink) | Runs on Silink’s own servers (currently Oracle Cloud Infrastructure, Singapore region) | Customer conversation inbox, internal notes, assignment and follow-up workflows |
| Whereby | Norway | Browser-based video interviews between customers and candidates |
| Tencent (WeCom / WeChat) | China | Enterprise messaging (WeCom) and WeChat-based customer communication, including the Helpering WeChat mini program |
Conversation records, AI-generated working notes and technical traces (including Silink’s self-hosted AI monitoring tool) are stored on Silink-controlled servers (currently Oracle Cloud Infrastructure, Singapore region), with off-site backups stored with a cloud storage provider (currently Cloudflare). The AI model providers listed above receive only the content needed for the relevant request.
3. How AI features are used in practice
This section describes Silink’s current practice for transparency. Like the rest of this notice, it may change and does not create a binding commitment.
- Drafts and summaries for staff. AI prepares draft replies, summaries of a customer’s requirements and other working notes. These are internal notes for Silink staff; a staff member decides whether anything is sent to the customer, and what.
- Candidate suggestions. When staff search for candidates, the system compares the requirements the customer has stated with the written information in candidates’ biodata (for example work history, types of household, caregiving experience, languages and completed contracts), and suggests candidates together with the reasons they fit and any gaps. Criteria the customer states, such as nationality, languages, age range or budget, are applied as the customer’s own criteria. Staff review the suggestions, and the customer decides whom to interview and employ.
- Standard messages. Some messages reach customers without being typed by hand: a one-time welcome message to new customers, a reminder shortly before a scheduled interview, and, when a staff member uses the relevant command, candidate biodata files, the price list, the after-sales summary and app download links. Their wording is prepared by Silink from its own records rather than written by AI at the time of sending.
- Reading what customers send. Voice notes may be transcribed, and pictures or documents in a conversation may be read by AI, so that staff can respond.
- No AI conversation on Silink’s behalf. Silink does not currently use AI to hold conversations with customers on its behalf; customers deal with Silink staff.
- Oversight. Silink monitors how AI outputs are used, reviews errors, and corrects the information the AI relies on, such as price and policy information.
- Data involved. For these tasks, providers receive only what the request needs: message text, requirement summaries, candidate biodata text or files, and pictures or voice notes sent in the conversation.
4. Intermediaries, integrations, and provider roles
Silink may access a technology capability through more than one contractual or technical layer. For example, a model provider may be accessed through an API router, a cloud platform, a systems integrator, a hosting intermediary, or another vendor’s embedded infrastructure.
Accordingly:
- a provider listed in this notice may act directly for Silink or indirectly through another service provider, reseller, aggregator, platform, SDK, plugin, or infrastructure layer
- a listed provider may process only limited categories of data, metadata, logs, or support information rather than the full contents of a customer relationship or workflow
- the legal role of a provider may vary by context and may include processor, sub-processor, independent controller, platform operator, communications intermediary, infrastructure provider, or another legally relevant role depending on the service and applicable law
- nothing in this notice is intended to provide a definitive legal classification of every provider relationship for every workflow
5. Cross-border processing
Many of the providers listed above are headquartered in or operate infrastructure from jurisdictions outside Singapore, including the United States and China. As described in the Silink Privacy Policy, information processed through these providers may be transferred to, hosted in, accessed from, or backed up in locations outside Singapore.
Each provider operates under its own legal framework, data-processing terms, retention practices, and obligations regarding lawful access requests, compulsory disclosures, and regulatory compliance in its home jurisdiction and operating jurisdictions.
6. Provider data retention
Depending on the provider, service tier, and configuration:
- prompts, inputs, outputs, logs, and metadata submitted to or generated by a provider may be retained by that provider for operational, safety, abuse-detection, debugging, or legal-compliance purposes
- retention periods, deletion practices, and data-handling commitments vary by provider and may change as providers update their own terms and policies
- Silink selects configurations and providers that it considers commercially and operationally appropriate but does not guarantee zero-retention, immediate deletion, single-tenant isolation, or absolute data-localisation outcomes for every processing interaction
- some providers may retain only operational telemetry, abuse-prevention records, billing records, or account-level metadata, while others may process prompts, files, transcripts, or generated outputs depending on the workflow design
7. No guaranteed provider continuity
The AI and technology landscape evolves rapidly. Providers may change their pricing, terms, availability, model capabilities, safety policies, regional restrictions, or data-handling practices. Silink reserves the right to respond to such changes by switching, adding, removing, or reconfiguring providers at any time.
No user, customer, or counterparty may rely on the continued use of any specific provider, model, version, or configuration listed in this notice.
8. No advice, endorsement, or separate warranty
This notice does not amount to legal, technical, cybersecurity, procurement, insurance, or suitability advice to any person. It also does not constitute an endorsement, certification, representation, or warranty by Silink regarding the quality, security, uninterrupted availability, regulatory status, or fitness for purpose of any listed provider.
9. Relationship to Silink Privacy Policy
This notice is a supplementary transparency measure. The legal framework governing collection, use, disclosure, transfer, retention, and protection of personal data remains the Silink Privacy Policy.
Where this notice and the Privacy Policy address the same subject matter, the Privacy Policy prevails to the extent of any inconsistency.
10. Updates
Silink may update this notice from time to time to reflect changes in its technology stack. Such updates do not by themselves constitute material changes to the Silink Privacy Policy or any other binding legal document.